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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep the lobby accessible. This policy covers what we gather, how we use it, and the controls you have over your data.

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egb How We Handle Your Information
DATA PRACTICES

How We Protect Your Information

We encrypt wallet credentials and passwords, restrict internal access to personal data, log all account changes for audit trails, and follow verification protocols before processing withdrawal requests or data disclosure. These measures align with standard data protection practices for platforms handling financial transactions in Bangladesh.

Secure Storage

Your bKash, Nagad and Rocket wallet numbers, along with login credentials, are encrypted in our database. Access is limited to technical staff who need it to resolve payment or account issues, and every query is logged.

Cookie Control

We use essential cookies to keep you logged in and preference cookies to remember your language and payment method. Analytics cookies track lobby visits and game opens; you can disable those in your browser without losing core account functions.

Retention Periods

Active account data stays on file as long as you use the platform. After closure we retain transaction records and verification documents for the period required by financial regulations, then delete or anonymize your information.

Your Rights

You can request a copy of your account data, ask us to correct errors, or submit a deletion request through support. We verify ownership before processing, and deletion applies once mandatory retention periods have passed.

POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about what data we hold, want to request changes, or need clarification on any part of this policy, reach our team through the channels below. Response time varies by request type and verification steps required.

Team online

Live Chat

Open the chat widget in the lobby footer and select privacy or account data as your topic. Our team will ask for your registered email or account ID to verify ownership before discussing your information.

Email Support

Send your data request or privacy question to the support address listed in your account settings. Include your registered email and account ID so we can confirm identity and respond with the details you need.

Account Settings

Log in and navigate to privacy preferences in your account menu. You can review data collection settings, download a copy of your account information, or submit a deletion request directly from that panel.

Privacy Policy FAQ

We collect your email address, phone number, date of birth, and the wallet details you provide for bKash, Nagad or Rocket deposits. This information lets us verify your identity, process payments, and send account notifications.

We share transaction details with payment processors to clear your deposits and withdrawals, and game session data with providers to deliver live tables and slots. We do not sell your information to marketing firms or unrelated third parties.

Transaction records and verification documents are retained for the period required by financial record-keeping rules in the jurisdictions where we operate, typically several years. After that window your data is deleted or anonymized.

Yes. Log in and go to privacy preferences in your account menu, or contact support with your registered email and account ID. We will provide a copy of your account information once ownership is verified.

We use essential cookies for login sessions, preference cookies for language and wallet settings, and analytics cookies to track lobby visits. You can disable analytics cookies in your browser; essential cookies are required for the account to function.

Contact support via live chat or email with your registered details and ask for account deletion. We will verify ownership, close the account, and delete your data once mandatory financial retention periods have passed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.