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Terms Conditions for Your egb Account

We built these terms to explain how your account works — what you can do with it, how deposits via bKash, Nagad and Rocket are handled, and what we expect when you use the lobby.

Account eligibilityDeposit & withdrawal rulesFair play policySupport contact paths

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How These Terms Apply to You

egb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms and conditions govern your use of egb and the account you open with us. By registering, depositing or placing a bet, you agree to follow them. We operate this platform for users in regions where online gaming is permitted under local law — access

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depends on your jurisdiction, and it is your responsibility to confirm that using egb is allowed where you are. We reserve the right to restrict or close accounts from regions where we cannot offer service. Your account is personal to you: you may not share login
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credentials, transfer your balance to another person, or allow anyone else to play on your behalf. We verify every withdrawal request to protect both you and the platform — expect to submit ID, proof of address or payment-method screenshots when you request your first payout. Deposits
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made via bKash, Nagad or Rocket are credited once we confirm the transaction reference; reversals or chargebacks may result in account suspension until the matter is resolved. You must be of legal age in your jurisdiction to open an account. We do not accept players who
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are prohibited by local law from participating in real-money gaming. Any attempt to manipulate outcomes, collude with other players, exploit software errors or abuse promotions will result in account closure and forfeiture of funds. We update these terms from time to time; continued use of your
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account after an update means you accept the revised version. If you disagree with a change, close your account before the new terms take effect. For clarification on any clause, reach our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Questions About These Terms

If any clause in these terms is unclear or you need help with an account issue tied to policy, our support team can walk you through it. We handle questions about Deposit references, withdrawal verification, account restrictions and fair-play reviews — reach us the way that works best for you.

Live Chat Open the chat widget in the bottom corner of any page and ask your question directly. Our team sees your account history and can answer most policy questions on the spot without needing you to repeat details.

Email Support Send your question to the support address listed in your account dashboard. Include your username and a brief description of the issue so we can route it to the right team and reply with the full context you need.

Help Centre Browse articles about account verification, deposit rules, withdrawal timelines and fair-play policy. Most common questions are answered there with step-by-step guidance and screenshots to show you exactly what to do.

POLICY COMMITMENT

How We Handle Your Account Data

These terms exist to protect both you and the platform. We store the documents you submit for verification — ID, payment screenshots, address proof — in encrypted systems that only authorised staff can access. We keep transaction records for as long as financial-compliance rules require, then delete them. You can request a copy of the data we hold about you or ask us to close your account and remove your details by contacting support with your username and a brief explanation of what you need.

Document Security

Every ID scan and payment screenshot you upload during withdrawal verification is encrypted at rest and in transit. We never share your documents with third parties except where required by financial regulation or court order.

Transaction Records

We log every deposit, withdrawal, bet and account adjustment so you can review your history at any time. These records also help us resolve disputes quickly and prove account activity if a payment rail flags a transfer for review.

Account Closure

You can close your account permanently by contacting support. We will process any pending withdrawals, return your balance if applicable, then deactivate login access. Retained records are kept only as long as compliance rules demand.

Policy Updates

When we revise these terms, we post a notice in your account dashboard and send an alert if the change affects Deposit references, withdrawal rules or fair-play policy.

Terms & Conditions FAQ

You must be of legal age in your jurisdiction and located in a region where online gaming is permitted. We verify eligibility during withdrawal and may ask for ID to confirm your age and location before processing payouts.

No. Every account is personal and non-transferable. Sharing login details or allowing someone else to play on your account violates these terms and may result in permanent closure and forfeiture of your balance.

Chargebacks and payment reversals trigger an immediate account suspension until the matter is resolved. If we confirm the chargeback was filed in bad faith, your account will be closed and remaining funds forfeited to cover processing costs.

We verify identity and payment ownership to prevent fraud and comply with financial regulations. Once verified, future withdrawals usually process without needing new documents unless you change payment methods or update account details.

Access depends on your local law. If online gaming is prohibited in your jurisdiction, you may not open an account or place bets. We reserve the right to close accounts from restricted regions even after registration.

We post a notice in your account dashboard and send an alert when significant changes are made. You have fourteen days to review the updated terms and either accept them by continuing to use your account or close it if you disagree.

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